When designing the system we felt that it was important to look at the travel back office systems our competitors had written, and ensure that Mercury Office was well ahead of them. We are a small company, with much smaller marketing funds that our competition, so we try to score points ahead of them by building our reputation on quality, and personal service. So we were determined to make our travel back office system increase this reputation.

The first and most important software for any travel office is a front office system. Often referred to as a 'database system', every travel agency needs to record customers' details and details of their travel booking.